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There’s Intelligence, & Then There’s Emotional Intelligence

When it comes to patient interactions, an eye care professional needs to have a level of, well, professionalism. However, that doesn’t mean you must be robotic in nature. You must learn the delicate art of emotional intelligence, according to Patty Casebolt, Chief Quality Officer at Medical Eye Center in Medford, Ore. In an article for Review of Optometric Business (ROB), she shared her tips for handling some highly emotional conversations with patients with a bit more grace, including those tough financial conversations. Continue reading There’s Intelligence, & Then There’s Emotional Intelligence