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The Proof Is in the People

Customer Support can help you log in to your Portal account.

EyePromise® is proud of the hard work, dedication, and quality put into our products, but we’re also proud of the people who help add that quality to our business. Our Customer Support team not only sets us apart, but they do everything in their power to make sure our partners have the best experience possible. They are nothing short of amazing, and they touch nearly every aspect of our partnerships.

Practice Liaison

Apart from your EyePromise Regional Account Manager, Customer Support is your EyePromise practice liaison. If you’re expecting to call and get a few recorded prompts, you’ve called the wrong team. There will always be a live person to answer the phone 8am-5pm CST, and if you call outside their business hours, leave a voicemail, and they will return your call promptly. They are equipped and capable of answering questions, helping you order product and marketing materials, and much more.

Patient Questions

Patients often have questions after they leave the office, or maybe practice staff doesn’t always have time to answer them all. EyePromise Customer Support is ready to act as an extension of your practice and help ease patients’ minds.

Customer Support can help your practice with almost anything you need.

  • Does this product have XXX in it?
  • Are there any side effects?
  • How many do I take?
  • What if I’m vegetarian/vegan?

Practice/Staff Questions

Staff members and practice partners may also have questions that weren’t previously considered. Customer Support is happy to field these questions to help ease the transition of the program into the practice.

  • What does this product cost and what is the retail price?
  • Who is this product intended for?
  • Can this be added to their daily multi-vitamin?
  • What ingredients does this product have?

Program Integration

As mentioned, Customer Support can help you with managing the program in your practice. Anything you need with your account or on the EyePromise Support Portal, they can help you resolve it. These include:

Our Customer Support team are experts on our nutraceuticals and can help continue the conversation after the patient has left the office.

  • Ordering product
  • Ordering marketing material for your practice
  • Getting updated website information
  • Setting up or resetting passwords
  • Login explanation

A Few Kind Words

We can talk all we want about how great our team is, but our partners have spoken. Here are some of the reviews shared with EyePromise that specifically mention the Customer Support team.

“Excellent, quick response! I am a long-term customer, so I greatly appreciate the positive customer support for a great product!”

“I cannot begin to say how wonderful ordering from Eye Promise is!!! Their deliveries are always in a timely manner, beyond my expectations, and the people who you speak with on the phone are always courteous and helpful. I will always order from here! I give the highest rating possible.”

“That was so nice of you to replace [my vitamins]. THANK you…I don’t know many companies that would do that but that is just excellent customer service, and I will be sure to let all MY FRIENDS on social media know how super your service is. Thanks again.”

Our Customer Support team can answer ingredient questions from patients.

“The most pleasant customer service people at Eye Promise. Eye Promise Restore was suggested by my eye doctor a few years ago. So far with every exam since I have had great reports that [my age-related eye health issues have] slowed progression.”

 

Pretty great, right? Our entire EyePromise family is responsible for the success of our partners, but our Customer Support team is greatly responsible for their happiness. We are so thankful for their willingness to do whatever it takes to support our partners and their patients. If you have any questions, the team would be happy to talk with you!

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